You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

All orders are shipped within 24 to 48 hours of placing the order using the USA Post Office (USPS). The typical delivery time frame is between 5 to 10 business days, but you may receive your items sooner. All orders include a tracking number, so you can follow your package every step of the way! Please note that packages may experience delays beyond our control, such as postal or customs delays.

If you encounter issues with an incorrect address or a lost package, please get in touch with us as soon as possible. We’ll assist you in resolving the issue and ensuring your order reaches you.

Absolutely! We are here to help you make your hair journey. Feel free to email us at curlis.usa@gmail.com or message us on WhatsApp at 978-397-6726. We’re here to help Monday to Friday, 8 AM to 5 PM.